Refund Policy
Last updated: January 2024
1. Refund Eligibility
Refunds may be issued in the following circumstances:
- Duplicate payment processed
- Incorrect payment amount
- Payment to wrong biller (if reported within 48 hours)
- Service fees charged in error
2. Non-Refundable Items
- Service fees for successfully processed payments
- Payments already credited to your biller
- Payments made with incorrect account information
3. Refund Process
To request a refund:
- Call our support line within 48 hours at +1 (901) 295-9518
- Provide your payment details and reason for refund
- We'll investigate and respond within 3-5 business days
- Approved refunds process within 7-10 business days
4. Disputed Transactions
If you don't recognize a transaction, contact us immediately. We'll help investigate and resolve the issue with your biller.